The short version
- Try it free first: no payment is taken during the trial.
- Cancel any time; your plan stays active until the end of the paid month.
- Charged by mistake or twice? We refund it in full.
01Free trial
We set up a trial so you can see your assistant answer real questions before paying. Nothing is charged during the trial, so no refund is needed if you decide not to continue.
02Cancelling your plan
Tell us by email at corp@codeaex.com or by phone that you want to cancel. Your plan remains active until the end of the month you have already paid for, and you will not be charged again.
Before your account closes you can export your leads. After closing, your data is deleted as described in our Privacy Policy.
03Upgrading or downgrading
- Upgrades take effect straight away. We charge the difference for the rest of the current month, or include it in your next bill.
- Downgrades take effect from the next billing month. Your usage must fit the smaller plan's limits by then.
04Refunds
Monthly subscriptions are paid in advance. We do not give partial refunds for unused days or unused replies in a month that has started. We do give a full refund when:
- you were charged after cancelling in time, or charged twice for the same month;
- you were charged the wrong amount; or
- the service was unavailable for most of a month because of a problem on our side.
Setup, customisation or integration work agreed separately is refundable only for work that has not yet started.
05How to request a refund
Email corp@codeaex.com within 14 days of the charge with your company name, the payment date and amount, and the reason. We reply within 3 business days, and approved refunds are sent back by the original payment method or bank transfer within 14 business days.
06Contact us
Email corp@codeaex.com, call +92 316 429 2124 or +92 313 422 1746, or write to Codeaex, Lahore, Pakistan. We aim to reply within 3 business days.